Terms of service

Welcome to PETAL & MUSE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.


1. Acceptance of Terms

By accessing or using the PETAL & MUSE website, you confirm that:

  • You are at least 18 years old or are using our website with the involvement and consent of a parent or legal guardian.

  • You will comply with all applicable laws and regulations.

  • All information you provide is accurate, complete, and up to date.

  • You agree to these Terms, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website only for lawful and responsible purposes.

You may not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or related systems.

  • Upload or distribute viruses, malware, or other harmful technology.

  • Interfere with the security, functionality, or operation of our website.

  • Copy, reproduce, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, sizing information, and availability are accurate.

Please note:

  • Colors may appear differently depending on your device and screen settings.

  • Measurements may vary slightly due to manual measuring.

  • Product availability may change without notice.

  • We reserve the right to update, modify, or discontinue products at any time.

We strive to provide accurate information but cannot guarantee that every detail will always be completely accurate, current, or error-free.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

PETAL & MUSE reserves the right to correct pricing or product information errors, update prices, and modify or discontinue promotional offers without prior notice.

Orders are processed after payment has been successfully authorized. You are responsible for providing valid payment information and ensuring that your payment method can cover the total order amount.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to cancel or refuse an order for reasons including:

  • Payment failure or authorization issues

  • Product unavailability

  • Pricing or product information errors

  • Suspected fraudulent or unauthorized activity

  • Shipping restrictions

  • Technical or system errors

If an order has already been paid for and is canceled by us, any applicable refund will be issued to the original payment method.

6. Shipping

All orders are subject to our Shipping Policy, which explains order processing, shipping methods, shipping fees, tracking, and delivery information.

Delivery may be affected by circumstances beyond our control, including carrier delays, severe weather, public holidays, customs inspections, high shipping volumes, and incorrect or incomplete shipping information.

Please review our Shipping Policy for additional details.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review the policy before submitting a return request. Return eligibility, timeframes, return shipping costs, refund processing, and other applicable conditions are outlined there.

Please contact our Customer Support Team before sending any merchandise back.

8. Intellectual Property Rights

All content on the PETAL & MUSE website, including but not limited to:

  • Brand name and logos

  • Product photographs and fashion imagery

  • Graphics and visual elements

  • Website design and layout

  • Written content and product descriptions

  • Marketing materials

is owned by or licensed to PETAL & MUSE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission, except where permitted by applicable law.

9. Disclaimer

Our website and its content are provided on an "as is" and "as available" basis.

Although we make reasonable efforts to maintain our website and provide helpful, accurate information, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free of errors.

  • All website information will always be current or accurate.

  • Every product will remain available at all times.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, PETAL & MUSE shall not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of our website or products, including losses associated with shipping delays, website interruptions, or technical failures.

To the extent permitted by law, our liability relating to a particular order will not exceed the amount paid for that order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Revised Terms will become effective when published on our website unless otherwise stated. Your continued use of the website after updated Terms are published indicates your acceptance of the revised Terms, to the extent permitted by applicable law.

We encourage you to review this page periodically.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Georgia, without regard to conflict-of-law principles.

Any disputes arising from or relating to these Terms or your use of our website will be handled through the appropriate legal process, subject to applicable consumer protection laws.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below.

PETAL & MUSE

Email: info@petalandmuse.com

Business Address

4842 Lake Park Ter Acworth, GA 30101 United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team typically responds to inquiries within 24–48 business hours.

Thank you for choosing PETAL & MUSE. We appreciate your trust and look forward to making your shopping experience pleasant and enjoyable.