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Thank you for being part of PETAL & MUSE.
At PETAL & MUSE, we believe a wonderful shopping experience goes beyond finding the perfect dress. It also means feeling supported, receiving thoughtful assistance, and knowing there's someone ready to help whenever you need it. Whether you're browsing our collection or following up on an order, we're always glad to hear from you.
Customer Support Email
Have a question about a product, need help with sizing, or want to check your order status? Send us an email, and our team will be happy to assist.
We typically respond within 24–48 business hours, Monday through Friday.
Our Customer Support Team can assist with:
Order Status & Tracking
Shipping & Delivery Questions
Returns & Refunds
Product Information & Availability
Size and Fit Guidance
Payment Questions
Damaged or Incorrect Items
General Shopping Assistance
For order-related inquiries, please include your order number and the email address used at checkout so we can help you more efficiently.
PETAL & MUSE
4842 Lake Park Ter Acworth, GA 30101 United States
Business Correspondence Only – Not a Return Address
This address is intended for business correspondence and is not our return warehouse. Please contact our Customer Support Team before sending any merchandise so we can provide the correct return instructions.
Monday – Friday 9:00 AM – 6:00 PM EST
Saturday – Sunday Closed
Messages received outside business hours will be answered on the next available business day.
To help us provide a quicker and more accurate response, please include:
Your full name
Your email address
Your order number, if applicable
A brief description of your question or concern
If you're contacting us about a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label.
Your style is personal, and your shopping experience should be, too. We're grateful to be part of your wardrobe and are committed to making every interaction with us feel thoughtful, helpful, and welcoming.
🌙 PETAL & MUSE — Find the pieces that feel like you.
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